Privacy & Cookie Policy

1. Basic Policy

RIDAS Corporation (hereinafter referred to as “the Company”) prioritizes the protection of our customers’ privacy. This policy outlines the types of information we collect, how we use it, how it is managed, and the rights of our customers.

2. Scope of Application

This Privacy Policy and Cookie Policy applies to all services provided by the Company (hereinafter referred to as “the Service”). In particular, we comply with the GDPR for customers in the EU.

3. Information We Collect

  • Information Provided Directly by Customers
    • Name, address, phone number, email address, and other contact information
    • Payment information (credit card details are processed via external payment services)
    • Inquiry details and feedback regarding our services
  • Information Collected Automatically
    • IP address, browser information, and device information when visiting our website
    • Information collected using cookies and similar technologies
  • Information Collected via Google Analytics We use Google Analytics to analyze visitor behavior on our website to improve the service. The data collected includes:
    • IP address (may be anonymized)
    • Browser and device type
    • Pages visited, time spent, and click activities
    For more details, please refer to the Google Privacy Policy.

4. Purpose of Information Use

  • To provide and manage the service
  • To confirm and process reservations and payments
  • To respond to customer inquiries
  • To conduct marketing activities (only with prior consent)
  • To collect statistical data for website improvements (including through Google Analytics)
  • To comply with legal obligations

5. Cookie Policy

We use cookies to deliver the service and enhance user experience.

(1) Types and Purposes of Cookies

  • Essential Cookies – Necessary for the basic functionality of the service.
  • Performance Cookies – Used to analyze website usage and improve performance. Google Analytics is included for this purpose.
  • Targeting Cookies – Used to display relevant advertisements.

(2) Managing Cookies

You can disable or delete cookies through your browser settings. However, disabling cookies may cause some features to function improperly. To opt-out of Google Analytics cookies, use the Google Analytics Opt-out Add-on.

6. Sharing and Providing Information to Third Parties

We do not share personal information with third parties except in the following cases:

  • When required by law
  • When necessary to provide the service (e.g., payment processing companies, delivery services)
  • When related to Google Analytics usage (sharing anonymized data)
  • With the customer’s explicit consent

7. Rights under GDPR (for EU Customers)

Customers in the EU are entitled to the following rights:

  • Access Right – Request access to personal data held by the Company.
  • Correction Right – Request correction of inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten) – Request deletion of data under specific conditions.
  • Data Portability Right – Request transfer of data to another service provider.
  • Restriction of Processing – Request limitation of data processing under certain conditions.
  • Right to File a Complaint – Lodge a complaint with the appropriate data protection authority.

8. Retention Period of Information

We retain personal data only for the duration necessary to achieve the purposes outlined. Once the retention period has expired, data is securely deleted, except as required by law.

9. Data Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, alteration, or leakage.

10. Changes to the Privacy Policy

We may revise this policy as needed. Any updates will be announced on our website.

11. Contact

For inquiries about this policy or exercising GDPR rights, please contact us:

RIDAS Corporation
Email: customer@ridas.co.jp
Phone: +81-77-507-5575 （Receipt 9：00～18：00）