Travel Agency Registration, Terms & Cancellation Policy

Travel Agency Registration and Terms

Terms

  1. In the performance of the travel contract, if we or our booking agents cause damage to a customer through willful misconduct or negligence, we shall be liable to compensate for such damage. However, this applies only where we are notified within two years from the day following the occurrence of the damage.
  2. We shall not be liable under Item 1 above for any damage a customer suffers due to the following causes. However, this shall not apply where willful misconduct or negligence on the part of us or our booking agents is proven.
    • Natural disasters, war, riots, or any travel schedule changes or cancellation of the tour resulting from these events
    • Damage arising from accidents or fires involving transportation or accommodation providers
    • Suspension of services by transportation or accommodation providers, or any travel schedule changes or cancellation of the tour resulting therefrom
    • Travel schedule changes or cancellation of the tour caused by orders from public authorities
    • Accidents occurring during free activities
    • Food poisoning
    • Theft
    • Delays, service suspensions, schedule changes, or route changes by transportation providers, or any travel schedule changes or reduction of time spent at the destination resulting therefrom
  3. Furthermore, regardless of the liability provisions above, damage relating to baggage shall be compensated up to a maximum of ¥150,000 per person, and only where we are notified within 14 days from the day following the occurrence of the damage. (Except where there is willful misconduct or gross negligence on our part.)
  4. If you do not agree to the matters listed below, we shall not be liable under Item 1 above.
    • You acknowledge that bicycles have safety limits and that risks are involved depending on unforeseen circumstances and the manner of use.
    • You acknowledge that the bicycles we provide do not completely guarantee the safety of the user.
    • If a bicycle or other equipment we lend becomes impossible to return due to loss, theft, or the like during use, you will pay the full unit price of the item.
    • In preparation for accidents for which you are responsible, you will either be enrolled in “bicycle liability insurance” or take out “leisure insurance,” which can be purchased on a daily basis.
    • You will follow the guide’s instructions during the tour.
    • You will strictly observe traffic rules and ride safely.
    • You are responsible for any accidents such as falls or collisions, and for any injury or damage, occurring during the bicycle tour.
    • You will not shift responsibility to us or claim compensation from us for any accident, injury, or damage, regardless of any liability or obligation.
    • The event may be cancelled due to weather, traffic, force majeure, or other circumstances.
    • No objections whatsoever regarding the cancellation of an event will be accepted against us or the event organizer.

Cancellation Policy (Tours)

By booking a tour, you are deemed to have agreed to the following.

1. Changes and Cancellations of Tours

If it becomes difficult for you to join the tour for unavoidable reasons, you may change the date or cancel by contacting us.
Please note that the following rules apply in the case of cancellation.

Cancellation fees for one-day tours
Up to 14 days before: Free
13 days to 2 days before: 50%
From 5:00 PM the day before, and on the day: 100%

Cancellation fees for multi-day tours
Up to 120 days before: Free
119 days to 31 days before: 50%
From 30 days before, and on the day: 100%

2. Rules for Cancellation of Tours Due to Weather Conditions

  • The cycling tour will go ahead in light rain.
  • If rainfall exceeds a certain level, the tour may be changed to a walking tour or a similar activity.
  • If the tour is cancelled due to a typhoon or natural disaster, we will contact you by 5:00 PM the day before and refund the full amount.
  • The tour may be cancelled on the day due to a sudden change in the weather or similar circumstances.
  • Please note that no refund can be given if the tour is cancelled or interrupted on the day due to a sudden change in the weather.

Cancellation Policy (Bicycle Rentals)

By booking a bicycle rental, you are deemed to have agreed to the following. For details, please refer to Article 2 of the Rental Service Terms and Conditions.

1. Changes and Cancellations of Reservations

To change or cancel a reservation, please contact us by email or telephone. If you cancel for your own reasons, the following cancellation fees will apply.

Cancellation fees for standard rentals
Up to 2 days before the rental start date: Free
Cancellation on the day before the rental start date: 50% of the Rental Fee
Cancellation on the rental start date, or no contact: 100% of the Rental Fee

2. Cancellation Due to Weather, Disasters, or Other Force Majeure

No cancellation fee will be charged for cancellations due to bad weather.
“Bad weather” means that, three hours before the rental start time on the rental date, a warning or advisory for rain, snow, wind, thunder, or fog has been issued for the area of the shop.

3. Cancellation by Us

If we cancel a reservation for reasons on our side, we will refund the full Rental Fee already received.

4. Handling of the Deposit

If you have paid a cancellation fee, any booking deposit or deposit fee already received will be refunded to you in full.

5. Fees Paid at the Shop on the Day

Cancellation fees are calculated based on the Rental Fee paid online in advance. Insurance premiums and optional item fees, which are paid at the shop on the day, are not charged if the rental does not take place.

Refunds for Prepaid Bookings

  • If you cancel a prepaid tour or bicycle rental, we will issue a refund in accordance with the cancellation policy.
  • Tours and bicycle rentals paid for by credit card will be refunded to the same credit card.
  • Depending on your credit card closing date and the date on which the reservation is cancelled, the month in which the payment is processed may differ.
  • Where a cancellation fee applies, the refund is processed by first cancelling the original payment in the system and then charging the cancellation fee separately.

If a Refund Arises Before the Billing Closing Date

  • The difference against the amount after the change or cancellation will be refunded through your credit card company.
  • Depending on the credit card company’s closing date, the refund may be issued after the tour fee or bicycle rental fee has been charged.

If a Refund Arises After the Billing Closing Date

  • The full billed amount will be charged once, after which the difference against the amount after the change or cancellation will be credited by the card company.
  • Depending on the credit card closing date, the refund may take one to two months.

Contact

If you have any questions, please feel free to contact us.

Head Office
Tel: 077-507-5575 (Office Hours: 9:00–18:00) *Irregular holidays
Email: customer@ridas.co.jp

RIDAS Laboratory Bicycle Rental
Tel: 075-200-2089 (Office Hours: 9:00–18:00) *Irregular holidays
Email: customer@ridas.co.jp