Rental Service Terms and Conditions

Article 1 (General Provisions)

These Terms (hereinafter the “Terms” or the “Basic Terms”) set forth the terms of the agreement (hereinafter the “Rental Agreement”) between Ridas Inc. (hereinafter the “Company”) and the person who rents a bicycle (hereinafter the “User”) with respect to the bicycles lent at Ridas Tours operated by the Company (hereinafter the “Rental Bikes”). Matters not stipulated in these Terms shall be governed by applicable laws and regulations or by general custom.

Article 2 (Formation of Reservation)

1. Application for Reservation

  1. In renting a Rental Bike, the User may apply for a rental reservation on the Company’s website after agreeing to the Company’s designated fees and confirming in advance the indicated model, rental start date and time, return date and time, delivery location, rider, whether accessories such as a helmet are required, and other conditions (hereinafter the “Rental Conditions”).
  2. When the Company receives a reservation application from a User, the Company shall, in principle, accept the reservation within the range of Rental Bikes it owns. In such case, the User shall pay the Company’s designated Rental Fee, except where the Company specifically permits otherwise.
  3. Please present photo identification at the time of rental. For rentals exceeding one day (overnight rentals), please pay the deposit fee corresponding to the sales price range of the vehicle being rented. The deposit fee shall be refunded in full by the Company to the User if, upon return of the Rental Bike, the Company determines that there are no issues such as damage, malfunction, or violation of these Terms.
Sales price range of the Rental BikeDeposit amount (DP)
¥50,000 or less¥10,000
¥50,000–¥150,000¥30,000
¥150,000–¥300,000¥50,000
¥300,000–¥500,000¥100,000
¥500,000–¥1,000,000¥200,000
¥1,000,000–¥1,500,000¥300,000
  1. Users who plan in advance to use the Rental Bike for transport by train or other means (rinko) or for competition are asked to pay the deposit fee described above, regardless of the rental period.
  2. As a rule, if photo identification is not presented, or if the identification has expired, the Company will decline to lend the vehicle.

2. Changes to Reservation

When the User wishes to change the Rental Conditions, the User must obtain the Company’s consent.

3. Cancellation of Reservation, etc.

  1. The rental reservation for a Rental Bike shall be formed between the User and the Company when the User applies for the rental on the website by the rental start date and time set forth in Item 1 of Paragraph 1 of this Article, and the Company sends a reservation confirmation email to the User.
  2. The User and the Company may cancel a reservation by notifying the other party by email or telephone.
  3. If a reservation is cancelled after it has been formed due to the User’s circumstances, the User shall pay the Company’s designated cancellation fee, and upon payment of such cancellation fee, the Company shall return to the User any booking deposit or deposit fee already received.

    Cancellation fees for standard rentals
    Up to 2 days before the rental start date: Free
    Cancellation on the day before the rental start date: 50% of the Rental Fee
    Cancellation on the rental start date, or no contact: 100% of the Rental Fee

    Cancellation Due to Force Majeure (Weather, Disasters, etc.)
    No cancellation fee will be charged for cancellations due to bad weather.
    “Bad weather” means that, three hours before the rental start time on the rental date, a warning or advisory for rain, snow, wind, thunder, or fog has been issued for the area of the shop..

    Cancellation by the Company
    If we cancel a reservation for reasons on our side, we will refund the full Rental Fee already received.
  4. Except as provided in this Article and the following Article, the User and the Company shall make no claims against each other in respect of the cancellation of the reservation or the failure to conclude the Rental Agreement.

4. Substitute Rental Bike

  1. If the Company is unable to lend a Rental Bike meeting the model, accessories, and other conditions reserved by the User (hereinafter the “Conditions”), the Company shall immediately notify the User to that effect.
  2. In the case of the preceding item, if the Company is able to lend a Rental Bike other than that meeting the reserved Conditions, the Company may lend the User a Rental Bike with conditions different from those reserved (hereinafter a “Substitute Rental Bike”).
  3. If the User refuses the offer under Item 2 of Paragraph 4, the reservation shall be cancelled, and the handling of the Rental Fee shall be governed by Item 4 of Paragraph 3 of this Article.

Article 3 (Conclusion of the Rental Agreement)

1. Formation of the Rental Agreement

  1. The User shall confirm the Rental Fee stated on the website and the Rental Conditions set forth in these Terms, and the rental reservation shall be formed when the Company, having confirmed the details applied for by the User, sends a reservation confirmation email to the User.
  2. In concluding the Rental Agreement, the User or the rider shall comply with the matters stipulated as the rider’s obligations in these Terms.
  3. In concluding the Rental Agreement, the Company shall require the User to state the rider’s name, address, telephone number, etc., and to submit a copy of photo identification such as the rider’s driver’s license, passport, residence card, or My Number card.
  4. In concluding the Rental Agreement, the Company shall require the User or the rider to provide an emergency contact such as a mobile telephone number.
  5. The Rental Agreement cannot be concluded if there is no emergency contact through which the Company can make contact.
  6. In concluding the Rental Agreement, the Company may designate the method of payment, such as credit card or cash.
  7. If the User or the rider does not comply with this Paragraph, the Company may refuse to conclude the Rental Agreement and cancel the reservation. In such case, the handling of the Rental Fee and other amounts shall be governed by Item 5 of Paragraph 3 of Article 2.
  8. If the rider plans to use the vehicle for transport by train or other means (rinko), for competition, or for similar purposes, prior notification to the Company is required before the rental. If it becomes clear that the Rental Bike was used for any of the foregoing purposes without notification, the Company shall charge the Business Compensation set forth in either Item 1 of Paragraph 2 of Article 5 or Item 2 of Paragraph 2 of Article 5.

2. Refusal to Lend

  1. The Company may refuse to conclude the Rental Agreement and cancel the reservation if the User or the rider falls under any of the following:
    • The person does not meet the appropriate height for the Rental Bike.
    • The information in the application differs from the information stated in the identification document.
    • There is a history of late payment of rental fees or non-payment of repair costs in the past.
    • The person is deemed to be under the influence of alcohol.
    • The person is deemed to be exhibiting symptoms of intoxication from narcotics, stimulants, thinner, or similar substances.
    • There has been a breach of a Rental Agreement in a past rental with the Company or the Company’s group.
    • There has been an act in violation of these Terms.
    • The Company cannot determine that the User or the rider has understood these Terms.
    • Any other case that the Company deems inappropriate.
  2. If the User or the rider falls under an antisocial force such as an organized crime group, a company related to an organized crime group, a corporate racketeer, a group engaging in criminal activities under the pretext of social movements, a group engaging in criminal activities under the pretext of political activities, or a crime group specialized in intellectual crimes, or if its directors, executive officers, or other persons who substantially control its management fall under an antisocial force such as a member of the foregoing organizations, the Company may terminate the Rental Agreement without any notice or demand.
  3. If the User or the rider, either personally or through a third party, commits any of the following acts in relation to the Rental Agreement, the Company may terminate the Rental Agreement without any notice or demand:
    • Threatening behavior or the use of violence against the other party
    • Acts that obstruct the other party’s business or damage its credibility through fraudulent means or force
  4. If the Company terminates this agreement pursuant to the provisions of any paragraph of this Article, the Company shall not be required to compensate the User or the rider for any damage arising therefrom, and if the Company suffers any damage as a result of such termination, the User or the rider shall compensate for such damage.
  5. Notwithstanding the preceding items, the Company may also refuse to conclude the Rental Agreement and cancel the reservation in the following case:
    • When there is no Rental Bike available to lend.
  6. Where the Company refuses to conclude the Rental Agreement pursuant to the preceding items, the handling of any booking deposit or similar amount already received shall be governed by Item 5 of Paragraph 3 of Article 2.

3. Conclusion of the Rental Agreement

  1. The Rental Agreement shall be concluded when the Company delivers the Rental Bike (including accessories; the same applies hereinafter) to the User.
  2. The delivery under the preceding item shall take place at the rental start date and time and at the Rental Bike lending location set forth in Paragraph 1 of Article 2.

4. Rental Fees

  1. “Rental Fee” means the total of the following amounts, and the Company shall indicate each amount and where it can be reviewed on the website.
    • Basic fee
    • Fees for options and other riding equipment
    • Other fees
    • Bicycle accident insurance (included with all Rental Bikes) * For details, please see the news page on the Company’s website.
  2. If the Company revises the Rental Fee after the reservation under Paragraph 1 of Article 2 has been completed, the User shall pay the lower of the fee applied at the time the reservation was completed and the fee at the time of lending.

5. Change of Rental Conditions

If, after the conclusion of the Rental Agreement, the User wishes to change the Rental Conditions set forth in Item 1 of Paragraph 1 of Article 3, the User must obtain the Company’s consent.

6. Inspection and Maintenance

  1. The Company shall inspect the Rental Bike and lend a Rental Bike on which necessary maintenance has been performed.
  2. Upon the lending of the Rental Bike, the User or the rider shall confirm that there are no maintenance defects in the Rental Bike and that the Rental Bike meets the Rental Conditions.

7. Termination of the Rental Agreement

If the User or the rider violates these Terms during the rental period, the Company may terminate the Rental Agreement without any notice or demand and may immediately demand the return of the Rental Bike or recover the Rental Bike. In such case, the Company shall not return the Rental Fee already received to the User.

8. Termination by Agreement

  1. The User may terminate the Rental Agreement with the Company’s consent even during the rental period. In such case, the Company shall return to the User the Rental Fee already received less the Rental Fee corresponding to the period from lending to return. However, no refund shall be made in the case of special fees such as cancellation within 24 hours or a monthly rate.
  2. When terminating under the preceding item, the User shall pay the following termination fee to the Company.

Termination fee = {(basic fee corresponding to the scheduled rental period) − (basic fee corresponding to the period from lending to return)} × 50%

9. Termination of the Rental Agreement Due to Inability to Use

  1. If, during the rental period, the Rental Bike becomes unusable due to malfunction, accident, theft, or any other cause (hereinafter “Malfunction, etc.”), the Rental Agreement shall terminate.
  2. In the case of the preceding item, the User or the rider shall bear the costs required for collection and repair of the Rental Bike, and the Company shall not return the Rental Fee already received. However, this shall not apply where the Malfunction, etc. is due to a cause set forth in Paragraph 3 or Item 5 of this Paragraph.
  3. If the Malfunction, etc. is due to a defect existing before the lending, the User may receive a Substitute Rental Bike from the Company. The conditions for providing a Substitute Rental Bike shall be governed mutatis mutandis by Paragraph 4 of Article 2.
  4. If the User does not accept the Substitute Rental Bike offered under the preceding item, the Company shall return the full Rental Fee already received. The same shall apply where the Company is unable to provide a Substitute Rental Bike.
  5. If the Malfunction, etc. arises from a cause not attributable to the User, the rider, or the Company, the Company shall return to the User the Rental Fee already received less the Rental Fee corresponding to the period from lending to the termination of the Rental Agreement.
  6. Except for the measures set forth in this Article, the User and the rider may make no claim whatsoever against the Company other than as provided in this Article for damage arising from being unable to use the Rental Bike.

Article 4 (Responsibility)

1. User’s Management Responsibility

From the time the Rental Bike is delivered until it is returned to the Company (hereinafter “during use”), the User or the rider shall use and keep the Rental Bike with the care of a good manager.

2. Prohibited Acts

If the User or the rider performs any of the following acts during use, the User or the rider shall be deemed to have violated these Terms (hereinafter “Prohibited Acts”).

  • Using the Rental Bike for any purpose other than the designated purpose of use, or allowing any person other than the rider specified in Article 2 to ride it.
  • Transferring, pledging, subleasing, or otherwise disposing of the Rental Bike to a third party.
  • Using the Rental Bike in violation of laws, regulations, or public order and morals, such as riding two or more persons on one bicycle or otherwise violating traffic rules.
  • Modifying or altering the Rental Bike or otherwise changing its original condition.
  • Taking the Rental Bike on an aircraft (including as rinko baggage).
  • Using the Rental Bike for any test or competition (including riding on a circuit or anywhere other than public roads, such as unpaved roads) without the Company’s consent.
  • Loading and transporting the Rental Bike by car without the Company’s consent. Depending on the loading method, the Company may decline the rental.
  • Using the vehicle for rinko, competition, or similar purposes without prior notification.
  • Taking the Rental Bike outside Japan.
  • Using the Rental Bike for delivery work.
  • Any other act in violation of the Rental Conditions set forth in Article 3.

3. Handling of Abandoned Bicycles

  1. If, as a result of the User or the rider parking or abandoning the Rental Bike in a no-parking area or similar location, the Company incurs costs for removal and storage of the parked or abandoned Rental Bike, Rental Fees up to the time of return, or any other damage, the User shall compensate for such damage.
  2. If the User or the rider fails to complete the return procedure for the Rental Bike and the Company incurs costs to locate the User, the rider, or the Rental Bike (hereinafter “Search Costs”), or costs for moving, storing, or collecting the vehicle (hereinafter “Vehicle Management Costs”), the User or the rider shall pay the following costs to the Company by the date designated by the Company:
    • An amount equivalent to the costs of removal and return of the abandoned bicycle
    • Search Costs and Vehicle Management Costs

Article 5 (Liability for Compensation)

1. Penalty for Violation of These Terms

If it becomes clear that a Prohibited Act set forth in Paragraph 2 of Article 4 was performed during use of the Rental Bike, a penalty of ¥10,000 per vehicle per day (excluding tax) shall be charged, and where a deposit fee is held, part of it shall be applied toward the penalty. With respect to the Rental Agreement, the procedure set forth in Paragraph 7 of Article 3 shall be taken.

2. Compensation and Payment of Business Compensation by the User

  1. When the User or the rider causes damage to a third party or to the Company during use, the User or the rider shall compensate for such damage at their own expense. However, this shall not apply where the damage is due to a cause attributable to the Company.
  2. Of the Company’s damage under the preceding item, the User or the rider shall pay for damage arising from the Company’s inability to use the Rental Bike due to an accident, theft, a malfunction caused by a reason attributable to the User or the rider, soiling or damage to the Rental Bike, or the like.
  3. In the case of an accident, malfunction, or damage during normal use
    If the Rental Bike becomes unusable due to an accident, malfunction, or damage caused by the User or the rider, the User shall pay, in addition to the repair costs actually incurred, the following amount per day as Business Compensation for the period during which the Rental Bike cannot be used.

    However, this shall not apply where the cause of the malfunction or damage lies with the Company.
    • If returned in a rideable condition: ¥8,000 per vehicle per day (excluding tax)
    • If returned in a non-rideable condition: ¥10,000 per vehicle per day (excluding tax)
  4. In the case of an accident, malfunction, or damage involving a Prohibited Act
    If, as a result of performing a Prohibited Act set forth in Paragraph 2 of Article 4, an accident, malfunction, or damage occurs and the Rental Bike becomes unusable, the User shall pay, in addition to the repair costs actually incurred, the following amount per day as Business Compensation for the period during which the Rental Bike cannot be used.

    However, this shall not apply where the cause of the malfunction or damage lies with the Company.
    • If returned in a rideable condition: ¥20,000 per vehicle per day (excluding tax)
    • If returned in a non-rideable condition: ¥50,000 per vehicle per day (excluding tax)

    In addition, if the Rental Bike cannot be returned due to loss, theft, serious damage, or any other reason, the User shall pay an amount equivalent to the sales price of a new vehicle equivalent to the Rental Bike (such as the manufacturer’s suggested retail price).
  1. Even if the User pays the Company a penalty or Business Compensation in the cases of Paragraph 1 and Paragraph 2 of this Article, if the Rental Bike requires repair, the Company shall additionally charge the actual repair costs.

Article 6 (Return of the Rental Bike)

1. User’s Return Responsibility

  1. The User shall return the Rental Bike to the Company at the designated return location by the expiration of the rental period.
  2. If the User is unable to return the Rental Bike within the rental period due to a natural disaster or other force majeure, the User shall immediately contact the Company and follow the Company’s instructions.

2. Confirmation of the Rental Bike, etc.

  1. The User shall return the Rental Bike in the condition it was in at the time of delivery, excluding deterioration and wear from normal use, in the presence of the Company or a party entrusted by the Company. Only where the Company has approved may the Rental Bike be returned without such attendance. However, for a vehicle ridden 500 km or more in one month, replacement of consumable parts such as worn tires, brake pads, brake shoes, chains, and sprockets shall be handled at the User’s expense rather than as deterioration or wear from normal use.
  2. Upon returning the Rental Bike, the User shall confirm that no belongings of the User, the rider, or any passenger have been left on the Rental Bike, and the Company shall bear no responsibility for the safekeeping of items left behind after the Rental Bike has been returned.

3. Time of Return of the Rental Bike, etc.

  1. If the User extends the rental period pursuant to Paragraph 5 of Article 3, the User shall pay the Rental Fee corresponding to the revised rental period.
  2. If the User returns the Rental Bike after exceeding the original rental period of the Rental Agreement without the Company’s consent, the User shall pay, in addition to the fee under the preceding item, a penalty equal to twice the excess-time charge corresponding to the time exceeded.

4. Return Location of the Rental Bike, etc.

  1. If the User changes the return location determined under the Rental Agreement, the User shall bear the costs of transport necessitated by the change of return location (hereinafter “Transport Costs”).
  2. If the User returns the Rental Bike to a location other than the designated return location without the Company’s consent, the User shall pay a penalty equal to twice the Transport Costs.

5. Measures When the Rental Bike Is Not Returned

  1. If the User falls under any of the following items, the Company shall take legal measures such as filing a criminal complaint, as well as any measures necessary to ascertain the whereabouts of the Rental Bike:
    • When the User does not comply with the Company’s demand for return even though the rental period has expired.
    • When the User’s whereabouts are unknown or the Rental Bike is otherwise deemed not to be returned.
    • When, after facts falling under Article 5 have come to light, the User does not comply with the Company’s demand for return.
  2. In the case of the preceding item, the User shall pay to the Company the costs incurred by the Company in searching for the User and recovering the Rental Bike.

Article 7 (Measures in the Event of Malfunction, Accident, or Theft)

1. Malfunction of the Rental Bike

If the User or the rider discovers an abnormality or malfunction in the Rental Bike during use, the User or the rider shall immediately stop using it, contact the Company, and follow the Company’s instructions.

2. Accident

  1. If an accident involving the Rental Bike occurs during use, the User or the rider shall immediately stop riding and, regardless of the severity of the accident, take the measures required by law as well as the following measures:
    • Immediately report the circumstances of the accident to the police and to the Company, and follow the Company’s instructions.
    • Where the Rental Bike is to be repaired based on the instructions in the preceding item, have the repair performed by the Company or a shop designated by the Company, except where the Company approves otherwise.
    • Cooperate with investigations by the Company and the insurance company with which the Company has a contract, and submit without delay the documents required by the Company and the insurance company.
    • Obtain the Company’s prior consent before entering into any settlement or other agreement with the other party regarding the accident.
  2. In addition to the preceding item, the User or the rider shall handle and resolve the accident at their own responsibility.
  3. The Company shall provide advice to the User or the rider regarding the handling of the accident and cooperate in its resolution. Please note that the Company bears no responsibility whatsoever for accidents, injuries, or other troubles occurring during the rental.

3. Theft

If the Rental Bike is stolen or otherwise damaged during use, the User or the rider shall take the following measures:

  • If the Rental Bike is lost or stolen, the User shall compensate the new-vehicle market price of the relevant product (such as the manufacturer’s suggested retail price). (However, for Users who have enrolled in advance in the Company’s theft compensation plan, no payment beyond the deductible shall be required.)
  • Immediately report to the nearest police station.
  • Immediately report the circumstances of the damage to the Company and follow the Company’s instructions.

4. Payment of Business Compensation

If an event set forth in Paragraph 2 or Paragraph 3 of this Article occurs and the Rental Bike becomes unusable, the User shall pay to the Company, in addition to the actual repair costs, Business Compensation pursuant to Item 3 or Item 4 of Paragraph 2 of Article 5. (For Users who have enrolled in advance in the Company’s vehicle compensation plan, no payment of actual repair costs beyond the deductible shall be required.)

Article 8 (Miscellaneous Provisions)

1. Handling of Identification Documents

When lending a Rental Bike, the Company may request the presentation of a driver’s license, passport, My Number card, or other identification document approved by the Company for identity verification, and may obtain a copy thereof.

Copies of identification documents obtained shall be used solely for identity verification, management of the Rental Agreement, and responding to accidents, theft, and other troubles, and shall be promptly disposed of by an appropriate method once the Company no longer needs to retain them after the rental ends.

Where a My Number card is used as an identification document, the Company will not obtain a copy of the reverse side, on which the Individual Number (My Number) is printed.

2. Purposes of Use of Personal Information

  1. The User (including a person intending to apply for a Rental Agreement) and the rider consent to the Company using their personal information for the purposes set forth below. Please note that calls with customers may be recorded in order to maintain the accuracy of the content of inquiries and communications.
    • To verify the identity of, and to screen, the User or the rider.
    • To disclose and provide customers’ personal information to third parties to whom the Company entrusts its operations, to the extent necessary under the Rental Agreement.
    • To inform the User or the rider about bicycles, insurance, and other products and services handled by the Company, or about events and campaigns, by means such as sending printed promotional materials or email.
    • To conduct questionnaire surveys of the User or the rider for the purpose of product development or the consideration of measures to improve customer satisfaction.
    • To obtain GPS location information, riding route information, and the like (hereinafter “Location Information, etc.”) by means of a device mounted on the Rental Bike, in order to provide this service.
    • To compile and analyze personal information statistically and to create statistical data processed into a form in which individuals cannot be identified.
    • Where the Company obtains the User’s personal information for any purpose not set forth in the preceding items, the Company shall specify the purpose of use in advance.
  2. If the address, email address, telephone number, or other contact details of the User or the rider change during the rental period, the User shall promptly notify RIDAS staff and report the details of the change.

3. Set-off

Where the Company owes a monetary obligation to the User under these Terms and their detailed rules, the Company may at any time set it off against any monetary obligation owed by the User to the Company.

4. Consumption Tax

The User shall pay to the Company the consumption tax imposed on transactions under these Terms and their detailed rules.

5. Late Payment Charges

If the User or the rider, or the Company, fails to perform a monetary obligation under these Terms and their detailed rules, that party shall pay the other party late payment charges at an annual rate of 14.6%.

6. Governing Law, etc.

  1. The governing law shall be Japanese law.
  2. In the event of any discrepancy between the Japanese version and the English version of these Terms, the Japanese version shall prevail.

7. Terms of Use

  1. The Company may revise these Terms or separately establish detailed rules for these Terms without prior notice.
  2. When the Company revises these Terms or separately establishes detailed rules, the Company shall state them in its brochures, price lists, and on its website. The same shall apply when they are changed.
  3. Where the User and the Company have set out individual rental conditions by email or otherwise before the start of the rental, those conditions shall apply in preference to the matters stated in these Terms.

8. Court of Jurisdiction

In the event of a dispute concerning rights and obligations under these Terms and their detailed rules, the court having jurisdiction over the location of the Company’s head office shall be the exclusive agreed court of first instance.

These Terms of Use are current as of September 1, 2026.